FAQ

Have a question? Take a look at our FAQs and see if you can find what you need!

 

Will I have to pay for customs and duties?

We ship from Canada, so if you’re an international customer you are responsible for customs and duties within your own country. For further information, we recommend contacting your local customs office. Clash Tee is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

 

How do I use a store credit/gift card/discount code?

During the payment stage at the checkout, fill in the Gift card or discount section by copying and pasting the code attached to the your store credit/gift card. Click apply once entered.

 

What payment methods do you accept?

Visa, Mastercard, Amex, Paypal, Apple Pay, Google Pay, Shop Pay

 

Do you ship internationally?

Yes, we ship worldwide! Customers from USA and Mexico you can buy directly from our website. Other countries please follow these steps: 

1. Choose your products by the STYLE reference number or direct link.

2. Send the Style reference number or direct links to hello@clashtee.com

3. We will confirm your ORDER by email and send a PAYPAL Invoice for you to pay.

4. Reply to our shipping quote email within 2 business days by accepting or rejecting the quoted shipping charge. If you reject the quoted shipping charge or do not otherwise respond within 2 business days, TRIYA will cancel your order, and return all merchandise to inventory.

Please note that all customs duties and taxes are the responsibility of the customer.

 

How do I contact customer care?

Oh hey! You can contact us through our contact form or alternatively email us at hello@clashtee.com You can also contact us through the our LiveChat which is located in the bottom right corner of your screen. Ask us anything! From styling advise to help with sizing. 

 

How do I collaborate with Clash Tee?

Please email hello@clashtee.com . Due to large number of enquiries we receive only successful applicants will be notified.

 

Where are you located?

Clash Tee HQ is located in Toronto, Canada. 

 

Do you have a store?

We are 100% online and currently have no physical stores